MobileHelp's executive team collectively boasts experience ranging from Fortune 50 companies to start-up environments. Their expertise in business and finance, technology development and operations have driven MobileHelp to become an industry leader in mobile medical alert systems and services.
Rob S. Flippo
Chief Executive Officer
During the past 16 years, Robert S. Flippo has worked in both start-up environments as well as fortune 50 companies. Mr. Flippo has experience in forming high-performance teams and has held executive roles at high-tech companies such as Motorola, Boca Research, and Emergin Incorporated. He is a current member of the Board of Directors of MAMA, the Medical Alert Monitoring Association.
In his most recent role as Vice President of Operations at Emergin, Mr. Flippo was responsible for all aspects of the company operations including the function of CFO and COO. Mr. Flippo joined Emergin as the Director of Engineering and Operations in 2003 and successfully scaled the company from $2.4M in revenue in 2003 to $15M+ in 2007. He also raised $4M in funding from a strategic partner in 2006 and negotiated a successful exit sale of the company in December 2007 with Philips Electronics. He joined Emergin from Motorola's Wireless Messaging Division, where he served as Director of Product & Business Development. At Motorola, Mr. Flippo was responsible for managing Motorola's advanced messaging product lines, patent licenses, and contract negotiations. Prior to joining Motorola, he served as Director of Engineering at Zoom Telephonics Inc. (formerly Boca Research), a leading modem and networking company, where his duties included managing software development efforts for realtime embedded operations systems.
Mr. Flippo holds an MBA from the University of Miami, a BS in Electrical Engineering from the University of South Florida, and has completed coursework in business management at Harvard Business School. Mr. Flippo also holds 7 US patents for communications systems.
Dennis V. Boyle
President & Chief Operating Officer
With more than 20 years of executive, business operations and management experience for domestic and global companies, Dennis Boyle joined MobileHelp in June 2011. Previously, Mr. Boyle served as COO for Verio, an NTT Communications Company. In this role, he developed and executed Verio's business strategies, while leading sales, marketing, product management, development, project management, server operations and customer support. Mr. Boyle was responsible for introducing new solutions for Verio, and directing the company's efforts in service delivery to customers and partners worldwide. Mr. Boyle assumed this role as the company honed its strategic focus to delivering solutions and service excellence to small and midmarket businesses and partners globally.
Prior to his appointment at Verio, Mr. Boyle was vice president of support services for Campus Management Corporation, an enterprise software systems provider for higher education. Here he managed operations, customer support, information technology and quality assurance, resulting in improved efficiencies that allowed the business to expand while keeping operating expenses at previous levels
Before joining Campus Management, Mr. Boyle served as vice president of operations for Verio where he managed the operations team for Verio's SMB division, leading customer support and business operations, which contributed to the group's profitable business growth. In this role, Mr. Boyle led Verio's initiatives to develop an award-winning, customer-centric organization, recognized for improving service levels, garnering consistently high customer satisfaction results and creating a primary focus on customer relationships.
Mr. Boyle held previous management positions with companies including TradeStation Technologies, Office Depot, Airborne Express, American Express and United Parcel Service, where he consistently delivered improved business efficiencies and customer operations. Mr. Boyle holds a Bachelor of Business Administration degree from Hofstra University in New York.
Chief Technology Officer
Currently Jean Robichaud is Chief Technology Officer at MobileHelp and brings with him over 22 years of technology experience in a wide range of businesses from telecommunications to web systems infrastructure. Having joined the MobileHelp team in 2009 as Lead System Architect, Jean was instrumental in building and integrating its core infrastructure.
Prior to his involvement with MobileHelp, Jean occupied various positions in technology management and implementation at Hiway Technologies, which became the world's largest web hosting company. Jean took advantage of this opportunity to acquire skills and knowledge in key areas including technology platforms, data security, and business continuity.
Earlier in his career, Jean occupied technology consultancy positions on large scale projects at various companies including Bell Canada and the Canadian government agencies: Public Service Commission and Energy Mines and Resources.
Born in the French speaking town Sturgeon Falls, Canada, Jean has enjoyed the Boca Raton sunshine since 1998.
Chief Financial Officer
Mr. Richardson has more than 27 years of experience leading financial management and corporate operations both in and out of the technology sector. His responsibilities and duties have included SEC and financial reporting, equity and debt capital raisings, financial planning and analysis, investor relations, and human resources for companies in rapidly changing markets. Prior to joining MobileHelp, Mr. Richardson was responsible for developing and maintaining the accounting infrastructure and financial systems of AlertSite, a leading web performance and transaction monitoring company.
Chief Marketing Officer
Jeff Hilton joined MobileHelp in July 2013 where he established new marketing channels by expanding the sales reach of the company and generating increased revenue. He oversees all aspects of the sales, customer service and marketing activities for MobileHelp. Mr. Hilton brings over 20 years of sales and marketing leadership experience with various national companies including Hoveround Corporation and Qwest Communications. He most recently served as Vice President of Marketing for Hoveround Corporation. In this role, he directed sales and marketing strategies that increased lead acquisition growth and unit sales while decreasing acquisition costs resulting in a dramatic increase in market share for the company. At Qwest Communications, Mr. Hilton managed both the mall-based Retail Operations, as well as drove consumer mass media and direct marketing channels.
Mr. Hilton holds a Magna Cum Laude BS in Management from the A.B. Freeman School of Business at Tulane University in New Orleans, Louisiana and an MBA from the Daniels School of Business at University of Denver in Denver, Colorado.
Chris A. Otto
Senior Vice President, Healthcare Division
Chris A. Otto is the Senior Vice President of the Healthcare Division at MobileHelp. The Healthcare Division is focused on business-to-business oportunities that include Mobile PERS and/or value-added health monitoring. Mr. Otto is a technology entrepreneur and has spent the majority of his career in and around aging-in-place technology companies. Mr. Otto co-founded Halo Monitoring in 2008, where he and the company launched the first solid state fall detection solution in the market place. In 2012, MobileHelp acquired Halo Monitoring including the fall detection technology. Mr. Otto joined the MobileHelp team in 2012 as part of the acquisition.
Mr. Otto holds twelve US patents, with others pending. Mr. Otto earned both his bachelors and masters in computer engineering from the University of Alabama in Huntsville.
Vice President, Human Resources
Ellen deClaire, Vice President Human Resources joined the MobileHelp Team in April 2016. After working 6 years at Solstice Benefits, 8 years with Cigna Dental Health and 5 years with Phillips/Emergin. She brings over 25 years of Human Resources experience spanning newly-established companies to Fortune 500 corporations.
Her expertise in Human Resources has allowed her to play a key role in the development of organizations from start-up through acquisition. She has an extensive Human Resource background, with specialization in benefit management, employee programs, educational development and corporate community involvement.
Ellen has record achievement in the development of employee relations, compliance, project management, benefit programs, compensation plans and recruitment processes. Her wide-range of knowledge and breadth of skills gives Ellen the unique ability to create a workplace with outstanding team members and programs to foster a dynamic work environment.
Ellen has a Bachelor’s degree from Curry College and received her Master’s Degree in Human Resources from Nova Southeastern University. Ellen is also Professional Human Resource Certified.