When you press your button, you’re connected instantly to our 24/7 U.S.-based monitoring center—no need to search for your phone, dial a number or explain who you are. We already know your name, location, and emergency contacts, so we can act fast. Unlike 9-1-1, which only routes you through EMS dispatch, we send the right help right away—whether that’s EMS or someone you trust like a neighbor, caregiver, or family member. It’s faster, more personal, and built around you. 

While you may not be concerned about your safety now, accidents and other unexpected health concerns become increasingly likely as we get older. For example, each year 1 in 4 people age 65 or older suffer a fall. After you’ve fallen once, your chance of falling again unfortunately doubles. Additionally, throwing out your back, unexpected bouts of vertigo, and other accidents are all reasons why having a medical alert system can ensure your safety. 

The good news is that 90% of older adults who get help within one hour will be able to return home and resume their lives. Being proactive ensures that if an accident does happen again, the help you need is on the way. 

Take our quiz to find out which medical alert system is right for you.  

Cell phones are handy, but they don’t replace the need for a medical alert device. Unlike a cell phone, most MobileHelp devices are water resistant, meaning you’re protected even while in the shower. Because the devices are worn around the neck or on the wrist, help is always within reach. A single button press activates our medical alert devices, setting them apart from even the most user-friendly cell phone. 

Yes. The brand new MobileHelp Elite is an on-the-go wearable medical alert device powered by AT&T’s nationwide, 4G LTE network. The MobileHelp Elite uses GPS and Wi-Fi-assisted location so help can be directed to the member, with backup signals for better reliability. The MobileHelp Classic Cellular and Classic Landline home medical alert systems provide in-home coverage up to 1400 feet (depending on device). For complete, on-the-go coverage, the MobileHelp Elite is the best protection for coverage both in and out of the home.  

In the event that you are unable to speak due to a fall or the emergency responder can’t hear you, we will contact emergency response on your behalf, as we will assume that you are having an emergency.  

The MobileHelp Elite is water resistant and can be worn in both the shower or the bath, under normal conditions. Neck and wrist pendants included in MobileHelp home medical alert systems can be worn in the shower or bath. They are not designed to be submerged or exposed to water for a prolonged period of time. The Cellular and Landline base stations and wall buttons are not waterproof.  

This depends on the local authorities available in your area. While we cannot provide an estimated time, MobileHelp’s state-of-the-art medical alert systems connect you to an operator at our monitoring center in as little as 10 seconds.  

Our latest advanced fall detection technology uses machine-learning models trained on real fall data to help detect falls and automatically initiate an SOS call. In the event that you are unable to speak, our operators will contact emergency response on your behalf. 

No. MobileHelp does not require a contract. Our service subscription is month-to-month and can be cancelled at any time. Your device’s monthly monitoring plan includes mobile service on AT&T’s nationwide network.  For more information, please visit our Terms and Conditions.