While you may not be concerned about your safety now, accidents and other unexpected health concerns become increasingly likely as we get older. For example, each year 1 in 4 people age 65 or older suffer a fall. After you’ve fallen once, your chance of falling again unfortunately doubles. Additionally, throwing out your back, unexpected bouts of vertigo, and other accidents are all reasons why having a medical alert system can ensure your safety. 

The good news is that 90% of older adults who get help within one hour will be able to return home and resume their lives. Being proactive ensures that if an accident does happen again, the help you need is on the way. 

Take our quiz to find out which medical alert system is right for you.  

Yes. The brand new MobileHelp Elite is an on-the-go wearable medical alert device powered by AT&T’s nationwide, 4G LTE network. The MobileHelp Elite uses GPS and Wi-Fi-assisted location so help can be directed to the member, with backup signals for better reliability. The MobileHelp Classic Cellular and Classic Landline home medical alert systems provide in-home coverage up to 1400 feet (depending on device). For complete, on-the-go coverage, the MobileHelp Elite is the best protection for coverage both in and out of the home.  

If you are looking for a system that protects you at home and away from home, our MobileHelp Elite medical alert system would be the best solution for you. If you are looking for a system that only protects you at home, our Classic Home System is the solution for you. The Classic Home System is available in both cellular and landline models.  

Our latest advanced fall detection technology uses machine-learning models trained on real fall data to help detect falls and automatically initiate an SOS call. In the event that you are unable to speak, our operators will contact emergency response on your behalf. 

Yes! The MobileHelp app was designed to make connecting and collaborating with emergency contacts as simple as possible. Use the app or online portal to collaborate and stay on top of important tasks: 

• Manage your Care Circle & emergency contacts 
• Chat with members of your Care Circle 
• Stay organized with helpful tasks & activity reminders 
• Update and maintain Care Recipient information & more 

When you press the button on your on-the-go or home medical alert system, you are connected directly with the monitoring center. The MobileHelp Elite includes clear two-way calling with the monitoring center through the built-in speaker and microphone. In the event that you can’t speak, our operators will contact emergency response on your behalf.  

No. MobileHelp does not require a contract. Our service subscription is month-to-month and can be cancelled at any time. Your device’s monthly monitoring plan includes mobile service on AT&T’s nationwide network.  For more information, please visit our Terms and Conditions.  

The battery life of the MobileHelp Elite can last up to 6 days in standard mode, but may vary based on user settings, cellular network strength, environmental conditions, use of a peripheral button, and how the device is used. Be sure to fully charge your device. Full charges can take up to 2 hours.  

The Classic Home Base Station should always be plugged into a power source. The Base Station is equipped with a backup battery and in the event of a power outage, the Base Station will continue to work for approximately 30 hours.  

The battery on the Neck Pendant and Wrist Button will last over 5 years. 

The MobileHelp Elite is water resistant and can be worn in both the shower or the bath, under normal conditions. Neck and wrist pendants included in MobileHelp home medical alert systems can be worn in the shower or bath. They are not designed to be submerged or exposed to water for a prolonged period of time. The Cellular and Landline base stations and wall buttons are not waterproof.  

The Elite is about the weight of a wristwatch (1.5oz) and smaller than a credit card. It is meant to be discreet and built for everyday life.  

Standard Medicare does not cover medical devices like ours, but some Medicare Advantage plans, Medicaid plans, and private insurances may cover or reimburse the costs associated.  We recommend you connect with your provider for more information. 

The Classic Cellular system has the longest in-home range coverage at up to 1400 feet. The Classic Cellular home system includes a help button that can be worn around your neck or on your wrist. The Classic Landline system has a coverage range of up to 600 feet. For 24/7 at-home and on-the-go coverage, the MobileHelp Elite wearable device is recommended.  

Every time someone presses their Medical Guardian button, the call goes straight to our automated assistant first. It asks a simple question: “Hello, this is Medical Guardian. Do you need help?”  

If the member says “yes,” the call immediately transfers to a live operator. If the member is just testing, the AI closes the call — which keeps our operators free for real emergencies.  When a member doesn’t respond for any reason or if the assistant isn’t able to clearly hear a response that indicates the member is testing, the call still goes straight to an operator.  

Our AI is designed to prevent overwhelming our system and slowing things down. Our AI has actually cut average responses times in half.  

Our advanced monitoring partners and direct-to-dispatch technology, data about the person wearing the device is transmitted electronically and instantly from their Medical Guardian account – like their name, current location, medical history and emergency contacts. 

All you need to do is plug in your device when it arrives and test the help button. 

For mobile devices, we ask that you charge with the provided charging cradle for at least 2 hours before your first test of the help button to ensure adequate battery life. If there are updates available for your device, they will be installed on the unit during this charging time. 

For home devices make sure to plug in, power on, and wait until the indicator lights remain steady, signaling a full connection. 

For landline wired devices, ensure the device is connected to a working landline jack and power it on. Wait for the indicator lights to remain steady, confirming a successful connection. 

Please be sure to test all buttons that arrived with your base unit, where applicable, to confirm they are functioning. Best Practice: Testing your equipment on a monthly basis is highly recommended. 

How to Test: 

1. Press and hold the help button for 3 full seconds. 
2. Once connected, advise the automated assistant that you’re just testing 

Note: If the automated assistant does not hear a response or the response cannot be understood, your alert will be priority escalated to an operator. Additional Buttons? If there are extra buttons in the order, repeat the test with each one.

How does Fall Detection work?

 Fall detection pendants have tiny sensors that can detect changes in motion as well as changes in height. This information is analyzed real-time to determine if the person wearing the fall detection pendant has experienced a motion pattern that indicates a fall has occurred.

What is the recommended way to wear my Fall Detection pendant? 

Fall Detection works best when worn on the outside of clothing. This allows the pendant to move freely so it can pick up on motion patterns that indicate a fall has occurred. Most devices are designed to be worn close to the chest or waist area, where they can detect movements accurately.

I dropped my device and Fall Detection did not activate. Is the fall detection working properly?

Yes! The fall detection feature is usually able to tell the difference between a drop and a fall. The device is working in real time to analyze movement and determine if a fall has happened. Remember, fall detection is very good but does not work 100% of the time. In an emergency, if you are able, please press your button for help. If you are unsure if fall detection is enabled on your device, please log into your MobileHelp Member Portal and check System for Accessories and Services or call Member Support at 1 (877) 827-6207. 

Fall Detection Best Practices 

• Note: Fall detection only works if it is part of your service plan. It may not detect every fall and may sometimes send a false alert. If you are able, always press the SOS button for help. 

• Wear It Consistently: Always wear your fall detection device. Whether it’s a pendant, wristband, or clip-on device, it should be worn consistently throughout the day.

•  Proper Placement: Ensure that the device is placed correctly on your body. Most devices are designed to be worn close to the chest area, where they can detect movements accurately. The adjustable lanyard option keeps the device at the correct location for you.

• Keep It Charged: If the device has a rechargeable battery, make sure it’s charged regularly. Low battery levels can affect the device’s functionality, so keep it charged as recommended. 

• Maintain a Routine: Establish a daily routine, so the device can better recognize deviations from your typical activities. Sudden changes in behavior or activity patterns may trigger false alarms. 

Our Emergency Monitoring Center is available 24 hours a day, year round. For your convenience, our Member Support team is available from 8 am to 8 pm EST on weekdays and 9am - 5pm EST on Saturday & Sunday. And you can contact them at 1-877-827-6207. 

We are closed on the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and Easter.

Our in-home cellular base stations work on the AT&T Cellular Network and do not require a landline phone. There are no additional cellular fees, it is all covered in your MobileHelp service plan. This also makes our base stations easy to install. There is no need to locate them near a phone outlet. You just plug in the power cord and it is installed! The in-home landline base station does require a landline.  

All member accounts require a phone number on file so that we can contact you. 

There is no speaker in the help buttons. The Base Station and the MobileHelp Elite have speakers and microphones so if you press your help button, you can hear the Emergency Operator and speak to them. 

In the event that you are unable to speak due to a fall or the emergency responder can’t hear you, we will contact emergency response on your behalf, as we will assume that you are having an emergency.  

This depends on the local authorities available in your area. While we cannot provide an estimated time, MobileHelp’s state-of-the-art medical alert systems connect you to an operator at our monitoring center in as little as 10 seconds.  

The brand new MobileHelp Elite is an on-the-go wearable medical alert device powered by AT&T’s nationwide, 4G LTE network. The MobileHelp Elite uses GPS and Wi-Fi-assisted location so help can be directed to the member, with backup signals for better reliability. The MobileHelp Classic Cellular and Classic Landline home medical alert systems provide in-home coverage up to 1400 feet (depending on device). For complete, on-the-go coverage, the MobileHelp Elite is the best protection for coverage both in and out of the home.  

Pressing your help button on your home Base Station or mobile device will initiate a call to our Emergency Monitoring Center. You will hear the Emergency Operator on the Base Station speaker and will be able to talk with them. If you are in a remote room of the house and the operator does not hear you on the Base Station, they will call the Mobile Device to speak with you. 

Pendants and Wrist Buttons are easy to use.  

A Pendant (sold separately) can be paired with your MobileHelp device. You can wear the Pendant around your neck or on your wrist while charging your Elite device. In an emergency, you can press the Pendant’s SOS button to be connected instantly to our 24/7 U.S.-based monitoring center. 

Our 24/7 monitoring center will contact members and their emergency contacts from the phone number 833-694-7790. We recommend saving this number in your phone to ensure you respond promptly in an emergency. 

You can easily update your personal information in the MobileHelp app or web portal. Otherwise, please contact our Customer Service department at 1-877-827-6207 any time there are any changes to your personal information. They're open Monday through Friday 8 AM to 8 PM EST, and Saturday 9 AM to 6 PM EST. 

Your MobileHelp Elite will work nationwide anywhere there is AT&T cellular coverage. We recommend you call the Customer Service department at 877-827-6207 at least 2 to 3 days prior to leaving, so we can update our systems with your new address, emergency contacts, and lock box location. This ensures that if we have to alert emergency responders, they will have all relevant information to assist you without delays. 

Your Elite will need to be turned OFF. Simply hold the on/off button for approximately two seconds until all the lights are turned OFF. 

Under the MobileHelp Refer-a-Friend Program, all current and active subscribers who are in good and non-past due billing status of MobileHelp (the “Advocate”) are invited to earn Referral Bonuses (the “Reward”) by inviting qualified Referees (as described below) to sign up for MobileHelp products and services. The following MobileHelp Refer-a-Friend Program Terms apply to the Advocate and Referees (together referred to as the “Participants”) participating in the MobileHelp's Refer-a-Friend Program.

1. Advocate must have and maintain a current and in good billing standing, active subscriber account of MobileHelp throughout the Referral process to qualify.
2. Referee must: (a) have first had the Advocate register their name, phone number, and email address by logging into their MyMobileHelp Member Portal or with an authorized MobileHelp representative, (b) not be or have been an active or pending MobileHelp member before being referred, and (c) activate and maintain a new, post-paid, consumer account with MobileHelp-branded service.
3. The Reward will be determined based upon MobileHelp’s current Refer-a-Friend offer at the time of the qualified Referee’s enrollment with MobileHelp's products or services.
4. Refer-a-Friend Rewards are granted on a per-account basis. Please allow up to 8 weeks for Reward delivery.
5. MobileHelp may suspend, change, or cancel this program at any time, without notice, and for any reason. MobileHelp reserves the right to suspend or terminate any customer’s participation in the Refer-A-Friend program for fraud, abuse, misuse, harassment, or other inappropriate or suspicious activity.

Limited time offer; subject to change. Refer-A-Friend Program. Card terms and conditions apply. Allow 8 weeks for delivery.