The skill, which is available for all MobileHelp customers and caregivers who have access to a device with Amazon Alexa, provides a convenient platform for the exchange of information. Users and caregivers will be able to verify information pertaining to the user’s account, medication reminders, activity levels and user location.

With nearly 55 percent of U.S. households projected to have a smart speaker by 2022, we wanted to provide our customers with another way to access important account information. The new Alexa skill will make it easy for users and caregivers to interact with critical aspects of the company’s caregiving portal – using only their voice.

1: Click on this link to find the MH Connect skill on the Amazon website

2: Click the “Enable” button under “Get This Skill”

3: Click the “Link Account” button and follow the prompts to connect your MobileHelp Connect account to the Alexa skill.

Using your Alexa skill is simple: just pair the wake word (“Alexa,”) and the invocation (“ask MobileHelp…”) with a combination of words (included in the below list) for the described response:

“Alexa, ask MobileHelp…”

• “my bill”– will provide when last bill was paid and next bill is due
• “test system”– test signal is sent on behalf of device; the device will receive a call back from central station (with the message, “thank you for testing your system.”)
• “circle members”– will list names of all circle members
• “last location”– will take last coordinates, convert to address and provide location
• “find mobile”– will send a command to device to play the siren sound
• “ping device”– will send a command to device to prompt device to send a current location. User will be asked to check later for last location
• “how to test system”– will provide the standard, static response
• “last tested”– will retrieve last test signal and say date and time
• “cancel account”– will provide the standard, static response
• “responders”– will list names of account responders
• “update profile”– will provide the standard, static response
• “change address”– will provide the standard, static response
• “vacation”– will provide the standard, static response
• “lost pendant”– will provide the standard, static response
• “test mode”– will set system in test mode
• “reset system”– will send a device command to reset the system