Emergency Monitoring

MobileHelp® provides emergency monitoring service through a close, strategic partnership with Rapid Response. For 25 years, Rapid Response has offered best-in-class emergency response services to both medical alert system companies as well as home security companies. Emergency alerts are answered from two redundant state of the art facilities: a 75,000 sq. ft. facility in Syracuse, NY and a 21,500 sq. ft. monitoring center in Corona, CA. By offering tomorrow’s generation of monitoring technology today, this response service provided to MobileHelp customers is a quantum leap ahead of other security monitoring providers.

emergency monitoring centerOver the last year, we had an average response time of 17 seconds. 

The U.S.-based emergency response operators are the most highly qualified and extensively trained in the industry. They are all certified by the Security Industry Association. They undergo stringent pre-screening, a 6-week rigorous training program, and continuing education to consistently improve and update their skills. Critical event and adverse situational training keep these specialists prepared to provide unsurpassed service. 

Minimum Requirements for the position of Central Station Specialist are:

  • A 2-year Associates Degree
  • Comparable credits towards a Bachelor’s degree
  • Or two years of military service
  • Full Pre-employment drug screening and background checks
  • Previous customer service background (preferred)

Emergency response staff provides Spanish bilingual operators and additionally they respond to alarms involving languages other than English through an interpreting service from LanguageLine, which provides interpreting for more than 240 languages.

In 2016 Rapid Response received the CSAA CENTRAL STATION OF THE YEAR award.

Rapid Response is certified by Underwriters Laboratories and complies with the stringent regulations required to monitor fire alarms in New York City.

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